e-Pay is an BDBL mobile banking app that enables users to conveniently use for fund transfer, Loan repayment and settle utility bills through online transactions.
In case of Successful fund transfer within BDB or other banks where amount gets deducted but it is not credited then it will get credited (forced-credit) in the next working days or within 24hrs to Receiver/Creditor.
In case of Unsuccessful fund transfer within BDB or other banks where amount gets deducted then it will get credited (charge-back) in the next working days or within 24hrs to Sender/Debtor.
The account turns into dormant account if the account holder does not do any account transaction (withdrawal/Deposit) for 1 year. To reactivate this account, the client can visit Head Office or any branch office and need to do transaction.
Also, customers can mail the reactivation form at info@bdb.bt
The ATM card is to be collected from the branch that you have applied to after receiving call from that branch. The applicant has to personally visit the Branch to collect the Card