Frequently Asked Questions

Mobile Banking (ePay)

e-Pay is an BDBL mobile banking app that enables users to conveniently use for fund transfer, Loan repayment and settle utility bills through online transactions.

The following are the available facilities in e-Pay;

Accounts

  • Saving account
  • Current/OD account
  • Loan account
  • FD account
  • RD account

Fund Transfer

  • Within BDB
  • Other Banks
  • Own account Transfer
  • Add Payee
  • Payee Transfer

Bill Payment

  • B-mobile services
  • TashiCell services
  • BPC services
  • RICBL services
  • Tax

Account Opening

  • Open RD account
  • Open FD account

Loan Repayment

  • Self-loan
  • Other loan
  • NPPF
  • RICB loan
  • BIL Loan

Cheque Services

  • Cheque status
  • Cheque book request
  • Cheque deposit
    Stop cheque

Scan & pay

Cardless withdrawal

Recharge

Create SI (Standing Instruction) for RD

Login to e-Pay>> Click on left-top corner having three lines>>De-Register

Login to e-Pay>> Click on left-top corner having three lines>>Change Credentials

Login to ePay
Select Cardless Cash
Select source account and enter the amount
click on Submit
Enter T-Pin Number
OTP will be sent to registered mobile number
Go to nearby BDB ATM Press on CARDLESS CASH
Enter OTP
Enter Mobile Number Enter Amount
Collect the cash and enjoy hassle free banking

Yes, any account holder residing outside country can use e-Pay.

Yes, if the account holder has provided email during account opening

De-registration is crucial for security reasons because ePay can only be registered on a single device by one user.

In case of Successful fund transfer within BDB or other banks where amount gets deducted but it is not credited then it will get credited (forced-credit) in the next working days or within 24hrs to Receiver/Creditor.

In case of Unsuccessful fund transfer within BDB or other banks where amount gets deducted then it will get credited (charge-back) in the next working days or within 24hrs to Sender/Debtor.

The account turns into dormant account if the account holder does not do any account transaction (withdrawal/Deposit) for 1 year. To reactivate this account, the client can visit Head Office or any branch office and need to do transaction.

Also, customers can mail the reactivation form at info@bdb.bt

ATM

The facilities that will be offered through ATM as of now are:

  • Cash Withdrawal
  • Fast Cash
  • Mini statement
  • Balance Inquiry
  • Pin Change
  • Funds Transfer

All the signature account holders are eligible for ATM facility provided they maintain a minimum balance.

The ATM card is to be collected from the branch that you have applied to after receiving call from that branch. The applicant has to personally visit the Branch to collect the Card.

You can withdraw cash maximum up to Nu 40,000 in a day from ATM.

  • Per transaction: 15,000
  • Per day limit: 40,000
Loan Products

Any Bhutanese with sufficient repayment capacity are eligible to apply for any loans.

For Community Development Loan (CDL) applicants can apply through online. Please click on this link (CDL) but for other loans applicants need to submit applications in personal/visit branches.

For other loans details please visit our website www.bdb.bt

BDB provides various loan options tailored for individuals and businesses. For more information, please refer to the ‘Loan Types’ section in the navigation menu.